Managed Support
& Infrastructure Maintenance
Keep your systems running at peak performance. We provide 24/7 monitoring, rapid incident response, security patching, and proactive optimization under a guaranteed SLA.
Keeping your systems Healthy Around the Clock
Our managed support services provide continuous infrastructure monitoring, defined SLA response times, and proactive maintenance schedules that prevent downtime before it happens. We become an extension of your engineering team — handling security patching, performance tuning, capacity planning, and incident response so you can focus on building your product.
Support agreements include monthly maintenance reports, quarterly business reviews, and dedicated account management.
DEPLOYMENT CAPABILITIES
A breakdown of the components setup inside our project execution scope, laid out across task pipelines.
Proactive System Monitoring
Instrument your entire infrastructure with APM, uptime checks, error rate dashboards, and log aggregation so issues are detected and escalated before users are impacted.
- 24/7 uptime monitoring setup
- Error rate alert thresholds
- APM performance dashboards
- Centralized log aggregation
Incident Response & Resolution
Maintain dedicated on-call rotations with guaranteed SLA response windows — investigating, diagnosing, and resolving production incidents with full post-mortem documentation.
- SLA response time guarantees
- On-call rotation management
- Incident root cause analysis
- Post-mortem documentation
Security Patching & Hardening
Apply OS security patches, update package dependencies, rotate expiring certificates, audit IAM permissions, and run vulnerability scans on a regular schedule.
- Monthly OS security patches
- Dependency vulnerability scans
- Certificate rotation schedules
- IAM permission audits
Performance Tuning & Optimization
Analyze slow queries, optimize database indexes, tune web server configurations, implement caching layers, and right-size cloud resources to improve response times.
- Database query optimization
- Redis / CDN cache layering
- Cloud resource right-sizing
- Web server configuration tuning
Backup & Disaster Recovery
Implement automated database backup schedules, off-site snapshot copies, and tested disaster recovery runbooks with documented RTO and RPO targets.
- Automated nightly DB backups
- Cross-region snapshot copies
- DR runbook documentation
- Recovery testing schedules
Capacity Planning & Scaling
Monitor resource utilization trends, forecast capacity requirements, and implement horizontal or vertical scaling solutions before performance degrades under load.
- Resource utilization tracking
- Load growth forecasting
- Auto-scaling group configs
- Capacity review reports
INTEGRATION RACK STACKS
Visual representation of the hardware configuration and application database layers run during setup.
Observability platforms tracking uptime, performance, and error rates across your infrastructure.
Core infrastructure and runtime tools our engineering team manages under active support agreements.
Security scanning, access control, and certificate management tools maintaining your compliance posture.
DEPLOYMENT PIPELINE
Trace our step-by-step installation cycle, styled after automated build pipelines. Click on any step to inspect quality gates.
System Audit & Baseline
Review your current infrastructure, identify monitoring gaps, document all services, and establish baseline performance metrics for future comparison.
SUCCESS IN PRODUCTION
Managed Support & 99.99% Uptime Recovery for FinTech API Platform
We took over a production FinTech API that was experiencing weekly outages, deployed comprehensive monitoring, refactored the deployment pipeline, and delivered 99.99% uptime for 12 consecutive months.
“Before Syntrix, we had an outage every couple of weeks that took hours to resolve. Now our platform runs flawlessly and we have complete visibility into every service.”— Amara Joffe, VP Engineering at LendTrackExport Audit Report
DEPLOYMENT SIZING PLANNER
Configure integration modules and system seats dynamically to preview the estimated timeline, budget, and engineering allocation.
Support Plan Estimator
Estimate your monthly support investment based on server count and required SLA tier.
ARCHIVE
KNOWLEDGE BASE
Find technical references and support policy details regarding Odoo setups and backups.
Ready for worry-free
Infrastructure Support?
Talk to our support team to review your current system health, identify risk areas, and design an SLA plan that keeps your platform running reliably.